How do I get started?
Create your account at MySmartMailbox, complete fulfillment onboarding, add a valid payment method and sign the service agreement. For identity verification, one valid government photo ID is sufficient: a U.S. driver's license or passport for U.S. applicants, or a passport for international applicants. We review the application before inventory is sent.
Which address should I send inventory to?
Use the receiving address and recipient instructions assigned in your approved account. Your return address is also displayed in the dashboard. Do not send inventory to a general company address or an address found elsewhere online.
What happens when a store order arrives?
Supported store integrations import orders into your dashboard. We prepare the parcel and record its packed measurements and packaging. You then get rates, select a service and confirm payment. We purchase the label and dispatch the parcel after those steps. Order import is not automatic shipping approval.
Can I use my own label or packaging?
Yes. You can provide an eligible prepaid shipping label; the standard $3 per-label fee is additional to pick & pack. You may supply suitable plain or branded packaging. If we provide outbound packaging, handling and materials are separate and included in the cost you review before payment.
Can I cancel an order?
Eligible orders can be cancelled from the dashboard, with an optional comment. If payment, label purchase or warehouse processing has already progressed, the account shows the applicable cancellation or review options. A dispatched parcel cannot simply be cancelled.
Does a carrier's Delivered status mean stock is ready?
No. Carrier delivery and warehouse inventory check-in are separate. We confirm receipt, quantities and any discrepancies before received stock is available for fulfillment. Add inbound tracking when your supplier provides it so we can match the shipment to your account.
Are there setup fees, deposits or monthly order minimums?
No setup fee, deposit or monthly order minimum is required. Bin storage and services used are still billed, including months with no orders. Inventory with no sales activity for 180 days may incur the published inactive-bin surcharge. The service agreement and published terms apply.
Can international sellers use the service?
Yes. A U.S. company is not required to apply for our fulfillment service. Marketplace eligibility, tax obligations and import requirements are separate from warehouse onboarding. We review the proposed products before accepting inventory.
Which stores can I connect?
Approved fulfillment customers can connect Shopify, eBay, WooCommerce, BigCommerce and Etsy (beta). Supported connections synchronize products and orders with the dashboard and can return shipment updates to the store. Etsy tracking updates depend on the app permissions. Amazon is under development and is not available for live order imports. You can also create orders manually.
How do payment and account balance work?
Amounts are shown in USD. Review the itemized shipping total and confirm payment before a label is purchased. Available account balance and supported saved-card payments are handled through MySmartMailbox. The minimum balance top-up is $10. If the account balance is negative, top it up before requesting further services or shipments.
Do I need a commercial invoice for every inbound shipment?
We do not routinely require an invoice just to register an inbound shipment. You may attach a supporting document if helpful.
What inventory and storage do you support?
Our standard service is for small-parcel, carton and bin-based inventory, not pallet storage. Tell us what you sell and discuss any fragile, liquid, oversized or special-handling goods before shipment. Product acceptance and any extra handling are confirmed during review. Do not assume all products or storage conditions are suitable.
Is stored inventory insured?
Inventory is not insured by us unless that has been agreed in writing. Arrange appropriate insurance for your goods and discuss any specific coverage requirements before shipping inventory.
Can orders ship outside the United States?
The standard self-service rate and label workflow currently supports U.S. domestic destinations. Contact us to review a non-U.S. destination before promising international delivery to a buyer. International labels and customs declarations are not part of the standard automatic workflow.
Can I get invoices for my business records?
Yes. The Billing / Documents area provides available service invoices, balance top-up receipts and account statements, with month or year filters. Save your legal or business name and billing address for documents you request. A balance top-up receipt is not the same as an invoice for services used.
