How to send your first inventory shipment to our U.S. warehouse

Before you send inventory to FulfillHarbor, get your account and products approved, register the inbound shipment and use the receiving instructions assigned to your account. For goods arriving from abroad, arrange transportation and U.S. customs clearance separately.

Reviewed: November 9, 2026

The warehouse receives small-parcel and bin-based inventory in Kissimmee, Florida. We do not currently accept pallets. Check the delivery format with us before booking freight, even if a supplier normally ships everything on a pallet.

1. Send product information before booking transport

Tell us what the product is, how it is packaged, the dimensions and weight of each unit, the number of SKUs and the quantities you intend to send. Identify liquids, fragile goods, batteries or other handling requirements so we can review the actual product.

Complete the account documents, product declaration, inventory-ownership confirmation, payment setup and fulfillment agreement. International applicants need a valid passport. Wait for approval. A registration email alone is not permission to ship inventory.

2. Agree who handles the international shipment

Ask your carrier or freight forwarder what its quote includes and who will handle U.S. customs entry. Confirm the importer of record, the documents needed and who pays duties and other import charges before the shipment leaves.

You arrange international transport and U.S. customs clearance separately. FulfillHarbor does not provide customs clearance. See the transport and customs checklist for details to discuss with your chosen provider.

Ask for a written breakdown covering transportation, clearance, duties, delivery and any charges that are outside the quote. Do not treat the warehouse receiving address as confirmation that we will act as importer of record.

3. Register the shipment before it leaves

In your approved MySmartMailbox account, add the products and expected quantities to an inbound shipment. Add the carrier and tracking number as soon as your supplier provides them. Update the record if the shipment changes.

Give your supplier the receiving name, address and labeling instructions from your approved account. Avoid copying an address from a search result or a company profile. The assigned instructions let us match the cartons to your account.

4. Prepare stock so it can be identified

Products should arrive properly packaged and labeled. Keep the SKU names and quantities consistent between your products, the inbound record and the shipment. Ask us to review any preparation you cannot complete before sending.

Repackaging or relabeling costs $1 per unit, with a $10 minimum per batch. This is an additional service. It is not a substitute for checking whether a product can be accepted.

5. Wait for warehouse check-in

A carrier's Delivered scan confirms the carrier's part of the trip. We still need to receive, count and check in the stock. Use confirmed available inventory in the dashboard when deciding what is ready to sell from Florida.

Do not set a store launch date from the carrier's estimate alone. Allow for customs, delivery and check-in, and ask us about your shipment if you need a specific launch plan. Ask the team to confirm the expected check-in arrangements for your delivery.

Costs after your inventory arrives

Postage, applicable shipping service fees, packaging handling and materials, and extra preparation are separate. The lower pick-and-pack rate is not retroactive. Storage is billed while stock occupies a bin, including months without orders. See all rates and conditional charges.

Inbound transport, broker fees and import charges are outside these warehouse rates. Read the warehouse setup guide for the account and order workflow.

Send your product and shipment details before booking, or start the application.