A U.S. returns address for international online stores
FulfillHarbor gives approved fulfillment customers an assigned return address in Kissimmee, Florida. We inspect each return and add resellable items back to your stock. We flag damaged items in your dashboard. Processing costs $5 per item; storage and any onward shipment cost extra.
You do not need a U.S. company to apply for our fulfillment service. There is no monthly order minimum, but storage and the services you use are still billed.
Reviewed:
What happens when a return arrives
- Your customer sends the item to the return address assigned to your account.
- We match the return to your account and inspect its condition.
- Items that can be sold again go back into your available stock. Damaged items are flagged for your decision.
- You can use restocked items to fill future U.S. orders. The usual fulfillment and shipping charges apply.
Use only the return address shown in your approved MySmartMailbox account. Do not give customers a general company address or an address found elsewhere online.
Return processing and storage costs
All prices are in U.S. dollars.
| Service | Price |
|---|---|
| Return processing | $5 per item, including receiving, inspection and restocking when the item is resellable |
| Standard bin storage | $5 per bin per month |
| Large bin storage | $10 per bin per month |
| Pick and pack for a new U.S. order | $2.75 per order for your first 100 shipped orders in a calendar month; $2.50 per order after that |
| Repackaging or relabeling | $1 per unit, with a $10 minimum per batch |
| Postage, shipping service fees and packaging | Separate charges; packaging includes handling and materials |
The pick-and-pack rate is based on your total shipped orders for the calendar month. The $2.50 rate applies from order 101 onward; the first 100 orders remain $2.75 each. Before we send an item out again, you choose the shipping service, review the itemized total and confirm payment.
Storage continues while returned stock occupies a bin, including months with no orders. See the full fulfillment pricing for other applicable charges.
Keep resellable returns in the U.S.
A U.S. return address gives your customers a domestic destination for their returns. Who pays for the return label depends on your store policy and the rules of the marketplace you use.
After inspection, resellable products can stay in your U.S. inventory for the next customer. You handle customer refunds according to your store policy and marketplace rules; we report the item's condition and update its inventory status.
Set up returns for your store
You manage your returns and inventory in your MySmartMailbox account, the dashboard used by FulfillHarbor. Complete fulfillment onboarding and wait for approval before using your assigned address.
If you only need a returns address, contact us before applying. We need to confirm whether we can support your products and requirements.
Questions about U.S. returns
Can I use only the returns service?
Contact us before applying if you only need a returns address. We need to confirm whether we can support your products and requirements. Returns handling is available to approved fulfillment customers.
What does the $5 return fee cover?
The fee is per returned item and includes receiving, inspection and restocking if the item can be sold again. Storage, repackaging and onward shipping are charged separately when needed.
What happens to damaged returns?
We flag damaged items in your dashboard so you can decide what to do with them.
Can you ship a returned item to another U.S. customer?
Yes, once it has been inspected and added back to your available stock. The usual pick-and-pack rate applies, plus postage, shipping service fees and any packaging costs. You choose the shipping service and approve payment before dispatch.
Can you send returns back to my country?
Our standard shipping labels are for U.S. destinations. International return shipping is not part of the standard service.
Who refunds my customer?
You handle your customer's refund in line with your store policy and marketplace rules. We report the item's condition and record whether it can be restocked.
Related guides
See how U.S. fulfillment works without a U.S. company, or read the eBay guide for international sellers before changing your return settings.